Refund Policy

Because proxy credentials are provisioned individually per order and tied to real bandwidth costs from our upstream provider, refunds are handled on a case-by-case basis rather than offered automatically.

Eligible for a refund

• Your order was confirmed and paid, but proxies were never delivered within 24 hours.
• Proxies delivered to you do not work at all and our support team cannot resolve the issue within 48 hours.
• You were charged twice for the same order due to a system error.

Not eligible for a refund

• You no longer need the proxies after they've been successfully delivered and used.
• Your use case violates our Acceptable Use Policy and the account was suspended as a result.
• Daily Pass plans, once credentials are issued, are non-refundable due to the short duration.

How to request a refund

Open a Billing support ticket from your dashboard within 7 days of the order date, including your order ID and a description of the issue. Our team will review and respond within 48 hours. Approved refunds are sent back to the wallet address you paid from.

Rejected payments

If a submitted payment cannot be verified on-chain (invalid TXID, wrong amount, wrong wallet), the order is rejected and no plan is activated — no refund is necessary since no charge was completed on our side.